Refund Policy

First subscription payment:if you're unhappy within 14 days of your first payment on a plan, email desk@quantparadox.com and we'll refund that payment in full, no questions asked. This applies once per customer per plan tier.

Renewals:subsequent renewal payments are not refunded for partial use. Cancel anytime before your next renewal date from your account settings — cancellation takes effect at the end of the period you've already paid for, and you keep access until then. We don't prorate mid-cycle cancellations.

Enterprise contracts: negotiated terms govern refunds where a signed contract specifies otherwise.

A credit pack is refundable in full within 7 days of purchase if no credit from that purchase has been used. Once any portion of a pack has been spent (an authoring call, a rewrite, a custom-mode lens), the remaining balance is non-refundable — credits don't expire, so there's no rush to spend them, but a partially-used pack can't be unwound.

Backtests and paper-trading deployments are free, unmetered product features — there's nothing to refund there. A strategy performing poorly in a backtest, in paper trading, or in your own live trading through an exported strategy is not grounds for a subscription or credit refund: the product's job is to tell you the truth about a strategy, including when the truth is “this doesn't work.”

If you have a billing issue, please contact us first — we resolve the overwhelming majority of billing questions directly and faster than a card network can. Filing a chargeback without contacting us first may result in your account being suspended while the dispute is investigated.

Email desk@quantparadox.comwith the email address on your account and what you're requesting. We aim to respond within one working day, and approved refunds are returned to your original payment method within 5–10 business days depending on your bank.